KOG Luxury upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed your expectations. Every effort is made to ensure your merchandise is shipped in perfect condition.
All returns and exchanges should be notified to us within 7 days of delivery. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition and we will gladly provide a refund, replacement, or an exchange. All returns and exchanges must be submitted via the Returns/Exchange Center on our website. For more details, please visit our Refund Policy page.
All orders are processed and shipped within 3-5 working days of the order being received. Once your order has been shipped, you will receive an email with the tracking number to track the delivery of your order.
Delivery time between 7 – 21 days.
We have warehouses in the following countries: USA, Spain, China, Russia, Czech Republic.
Therefore the transport may vary depending on the product warehouse and the your country.